Deleting your data
Last updated
You can remove a project, a clip, an export, or your whole account. Deletion is real — the media is removed from storage, not just hidden.
Deleting one thing
A clip — remove it from the project. The file and its thumbnail are deleted, and any scene it was assigned to becomes empty again.
A project — deleting it removes the reference, every clip, every thumbnail, the scene timings, and any export.
An export — exports expire on their own after 2 hours. Download anything you want to keep.
Deleting your account
Go to Account → Billingand use “Delete your account”. You will be asked to type your email address, because this is not something to do by misclick. If you would rather we did it, contact support@editdna.com from the address on the account. Either way, deletion removes:
- Your email address and account record
- Every project, reference, clip, thumbnail, and export
- Your sessions, so every signed-in device is signed out
- Your usage records
Your subscription is not cancelled automatically. Cancel it first through billing, or tell us to, so you are not charged for an account that no longer exists.
What deletion actually does
Media is removed from storage. Where a purge runs in the background, the account is marked deleted immediately and inaccessible from that moment, and the files follow shortly after. We will not tell you deletion is finished before it is.
Signing in again does not bring your work back. It reactivates the account record, but the media is already gone by then and cannot be restored. Download anything you want to keep first.
Two things survive, and both are deliberate:
- Payment records. Stripe keeps transaction history for its own legal and tax obligations. We cannot delete those, and neither can you.
- Operational logs for a short period. These carry request identifiers and error codes — never your email address, media, or filenames — and they age out on their own.
Data held on your device
EditDNA stores a little in your browser so an unfinished project survives a refresh: the current project’s identifier, its owner token before you have an account, and your session once you do. Clearing your browser storage removes all of it. Clearing it before you create an account means an unsaved project cannot be recovered.